One of the many benefits of electric radiant heat is its solid-state design. In contrast to the pumps, boiler, and liquid-filled tubes of hydronic systems, electric systems involve no moving parts. Our cable and mesh systems operate for years when installed properly, all with no regular maintenance.
However, as with all things mechanical or electric, unexpected problems may arise. Whether due to accidental damage or gremlins it is important to be able to troubleshoot any issue that may arise.
If your system doesn’t appear to be working, first ensure there is power to your control unit. Make sure the breaker switch on the control unit and distribution panel are in their proper position.
If power is running to the unit, turn on the activation device and look for LED warning lights on the control unit’s circuit board. These lights blink to indicate various faults. The lights and their meaning are listed in the installation manual. Our CBX 7 units have a single light indicating whether the system is in fault. We recommend calling for technical support to resolve these lights.
Finally, you can check the heating element for continuity if you have access to a meter or continuity tester. This will ensure there is no damage or shorts along the heating element.
As always if you do have an issue with your system our team is available to provide technical support and troubleshooting over the phone. Our distributors are also an excellent resource and may be able to provide help in person.