How do I upgrade my thermostat to a touchscreen thermostat?

To upgrade the standard programmable thermostat (M429) to a programmable touchscreen thermostat, visit http://tilewarming.com and purchase the $170.00 touchscreen thermostat (M429-TS). Once you receive your new thermostat, send back the thermostat you received with your original Amazon order to the following address (You are responsible for paying return shipping costs), and you will receive a credit of $125.00 on your earlier order of $170.00, making the total $45.

Send thermostats for credit to:

THERMOSTAT UPGRADE
Heatizon Systems
4137 South 500 West
Murray, UT 84123

NOTE: Please properly package thermostat to ensure that it does not get damaged in return shipping. Use a shipping method that allows for tracking of the unit to verify delivery. No express shipping is required.

Can I get a WIFI Thermostat?

We do have a WIFI enabled thermstat available for the Heatwave system, however we keep a limited supply on-hand due the higher price of the unit. Please contact us about the availablity of these units. 1.888.239.1232

The system is not heating up, but the thermostat works?

If you are seeing the three wavy lines after setting the desired temperature and a reasonable amount of time has passed, but the heat has not risen, check the following things:

  1. Ensure the thermostat is wired correctly. Incoming power should be connected to terminals 2 and 3 (LINE), the HOT line MUST be connected to terminal 2. If not, the thermostat WILL power on, but WILL NOT pass current to the thermostat. The white/clear copper conductors should be attached to terminals 1 and 4 (LOAD), they can be connected to either terminal (no polarity). And ensure the ground braid is attached to the incoming electrical ground.
  2. Check resistance of the mat/cable by conducting tests 7.1 and 7.2 on page 21 of the Heatwave Manual. In the event that the system fails either or both of those tests, contact Heatizon Systems for further instructions. 1.888.239.1232.

NOTE: Whenever working on ANY wiring for the thermostat, please TURN OFF the breaker powering the thermostat and floor heating system.

What can I use to keep the mat/cable down or secure it to the floor?

There are a few methods to secure the cable to the floor until it is embedded:

  1. Use a small amount of tape to hold the cable tot he floor. (do not cover ALL of the cable, just use small perpendicular strips to secure it)
  2. Hot glue is acceptable, provided that the tip of the glue gun DOES NOT touch the heating element. Do a small drop on the floor and press the heating cable into the drop.
  3. The mat comes with a tape on one side of the mat to aid in securing it to the floor.
  4. Staples may be used on the mesh portion of the mat. (DO NOT STAPLE THE RED HEATING CABLE)

I don’t want to use the schedule and want a set temperature all the time.

Should you wish to bypass the various scheduling options on the M429 thermostat, follow the following procedures:

  1. Press the OK button twice to activate the main menu.
  2. Use the UP or DOWN buttons to scroll to MODE, then press OK.
  3. Use the UP or DOWN buttons to scroll to MAN. MODE, then press OK.
  4. Set desired temperature and press the OK button.
  5. Use the UP or DOWN buttons to scroll to EXIT, then press OK.
  6. Your thermostat will now maintain the set temperature. (Note: power bumps/losses may reset the thermostat back to a pre-programed schedule.)

NOTE: Using the thermostat in this manner may cause excessive power usage, especially if the space is inadequately insulated and/or the desired temperature is very high.

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